Cancellation and refunds

Current offer

VastuPlanner currently offers a one-time plan unlock for ₹899. Monthly subscriptions are not currently available, so there is no recurring subscription to cancel.

Plan unlocks

A plan unlock is charged once through the provider shown at checkout. It enables editing and digital downloads for the selected plan and stays on your account. Once access to the plan has been unlocked, the payment is not refundable. Digital delivery and exchanges are covered by the shipping and exchangepolicy.

Duplicate or mistaken payments

If you think you were charged twice or charged by mistake, or your payment was taken but the plan did not unlock, email us from the address on your account ataccounts@vastuplanner.com. Include the payment reference and explain what happened. We will check the payment and account access. If the duplicate charge is confirmed, or we cannot provide the paid access, we will refund the affected payment to its original payment method. A change-of-mind refund is not available after the plan is unlocked.

We submit approved refunds within 5 business days. After submission, Stripe says refunds usually take 5 to 10 business days to appear in the customer's account; Razorpay normal refunds usually take 5 to 7 working days. Your bank or payment provider controls the final credit time. We will confirm the outcome by email. If the refund has not appeared after 10 business days, contact us with the payment reference so we can help trace it.

How to get help

For payment questions, email VastuPlanner contact with the address on your account and the payment reference from your receipt.